Capgemini Exceller is looking for new employees for its Contact Support Group.
The Contact Support Group (CSG) of Coimbatore requires candidates from the 2024 and 2025 batches holding a 3-year graduation or diploma. The requirements and application procedure are below.

Capgemini Exceller 2025 Details:

Company Website: www.capgemini.com

Job role : Contact Support Group (CSG)

Qualification: Any 3-year graduate/diploma

Experience: Freshers

Batch: 2024/2025

Salary: ₹ 3.25 LPA

Job Location: Coimbatore

Application Deadline: 15 May 2025 12:00 AM

Job Description:

• As a service professional you will handle best-in-class customer service via phone support along with technical troubleshooting related to customer problems and must demonstrate capability for channel multitasking.
• A ticket management system should prioritise response times based on ticket importance while classifying each issue correctly and following status updates, which keeps clients informed about their cases from beginning to end.
• The account uses ticket data and analysis tools and supports customers through best practices in business intelligence.
• Our service delivery to customers requires delivering what they expect.
• Customer Management demonstrates the effective level of interaction through greetings and resolution to call closure, which customers expect from us.
• CHIP stands for our AI BOT which responds to questions from customers to reduce customer and service delivery time on problem solving. Planting the BOT across the system leads to enhanced customer experiences.
• The organisation needs to assess its capability for handling email as a contact mechanism, plus reducing email movement between SD and customers.
• The organisation performs Knowledge Management to achieve efficient resolution of customer issues from the existing Knowledge base.
• Service marketing focuses on boosting customer brand by implementing Capgemini services to present the tool and demonstrate how improved usage supports customer needs.
• The company provides support services to customers operating in Telecommunication, Financial Services, Healthcare, and Technology verticals.
• Tech support staff handles internet-related customer problems through such tasks as troubleshooting and performing Password reset and session rese,t and profile renaming operations.
• The customer requirement accomplishment happens through initial contact resolution.
• The professional should investigate customer needs by verifying their comprehension of requirements and problems.
• The agent must welcome every customer with professional friendliness while following established greeting protocols.
• The customer service representative should listen deeply to understand customer needs and show sincere understanding.
• A person applying for Capgemini cannot join the company with any outstanding coursework from previous education.

Job Description

• A required condition for job applications is having a DigiLocker account and an active mobile number connected to the Aadhaar Number.
• The position remains open for applications from all genders, but we highly encourage women candidates to apply.
• The Customer Support Group functions as CIS’s initial defence through Business Analytics to resolve infrastructure problems as well as handle service requests by utilising a combination of classic digital channels, including voice calls, with modern digital channels consisting of chat systems and SSP, and BOT platforms. The Customer Support Group operates with full cooperation to develop IT support solutions that optimise effectiveness and anticipate needs while creating solutions built specifically for our global customers at CIS. Our assessment results indicate you possess the necessary qualifications to join the Customer Support Group, since we want to extend the chance to assist end users through quick incident resolution and escalation. As a member of this team, you must demonstrate flexible working hours, including 24 hours 7 days per week, along with shifts throughout various regions using different time zones.

Desired Skills:

• The candidate must demonstrate excellent communication abilities and fluent English skills.
• Knowledge of managing relationships effectively, alongside the capacity for working energetically under time-sensitive circumstances, should be present.
• Basic Computer or computing skills are also needed..
• The candidate wants to work shifting duties spanning across day and night.
• Job seekers should accept assignments in various locations and must work nights.

Qualification:

• Qualification- Any 3-year graduate/diploma passouts from the 2024 & 2025 batches
• Job Location –Coimbatore

How to Apply For Capgemini Exceller 2025?

Eligible candidates who want to apply should use the specified online platform
Apply Link: Click here.

Join Capgemini Exceller 2025 Applicants by using this following link.

Click here for Capgemini Interview Experiences

Checkout More:

Tech Mahindra Off Campus Drive 2025: Manual Testing Roles

Please Note:-

Selection as well as assessment invitations will be extended solely to shortlisted candidates.
Virtual processes will be used for candidate selection.
Candidates must secure the necessary infrastructure to participate in the online selection process, which will be scheduled by them.

Disclaimer:-

Attendance at the campus recruitment drive implies your acceptance of the standardized recruitment approach which Capgemini holds complete authority for the shortlisting and selection process. Participation and registration in this process does not promise a call/offer letter because the available positions will determine the selection in various Indian cities as well as other regions.

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